I have been a customer of European Specialist for years and can't rave enough about their service and professionalism. They always inform me along the way as to the repair and cost associated. Nothing is a surprise - the service advisers contact me if an unforeseen element would alter the original estimate and await my okay before they proceed without authorization. Just recently I had them install Nokian snow tires on my SAAB 9.5 and I just want to note how pleased I am. John ( the owner ) said I wouldn't be disappointed and he was on the button. I travel about 750 a week in all kinds of weather and with this unusual harsh Winter, these Nokian's have been a life and stress saver. Even in dry weather conditions, the handling of my auto has been outstanding. Slightly more expensive than my previous brand, but worth every dollar more. I just recently placed four snows on my wife's Toyota and she has noticed the difference also. I will never again buy anything other than Nokian tires.