I originally went in to get some answers to a technical question on a V70 that I recently had the pleasure of acquiring. (which was previously tended to by ES) Everyone was happy to chat with me and spend some time getting me answers even though I wasnt spending any money there.I liked the attitude so I scheduled an oil change, It was just about due.Very good experience, fair price. Tom W. took a lot of extra time with me answering several technical questions. (first Volvo for me...) I had a head full of obscure Volvo details, and Tom knew exactly what I was talking about.I have to say I was impressed.I have some other work to be done, This V70 was very well taken care of but it IS almost 12 years old....so I WILL be back. Thanks.