Always friendly. Always reasonably priced. Very knowledgeable regarding my make and model. I would not take my Volvo anywhere else for service. Am planning on another 7 years of service from my 2005 XC90 and with the help of John and his crew I will make it. Moved out of state 3+ years ago and drive 150 miles roundtrip for service. No, I'm not crazy...they are that good! And they are dog friendly to boot :)