European Specialists always provide excellent customer service and their mechanical / technical knowledge of my Volvo XC-90 is beyond reproach. I have had my vehicle serviced by them for 5 years. For 4 of those years I lived out of state and made a trek back because I don't trust anyone else to work on my Volvo. John is a very honest man and will not recommend anything that is not necessary. Had I known they are able to work under warranty I would have gone to them sooner.