The service here is always exceptional. They always go above and beyond to make sure the car is fixed correctly and on time. I am especially pleased with the customer service that I receive from Kim (Kim, I'll give you the money that I owe you later ;-)). She is always friendly and tries everything she can to provide the best customer service around. When my car needed more repair than I was aware of, she did everything she could to get a loaner car for me and was even willing to call the rental car company herself and arrange it if the loaner wasn't available. She also picked me up from my house after so that I could get the loaner car from the shop. They are overall just a great bunch of people and I would not hesitate to get my car fixed there ever. Oh, and Bob is also great too ;-) (Hi Bob!).