My car needed the 50K service so I trusted Tom would do everything the service manual suggested. Well, I was pleasantly surprised that the belts that were listed as replacement items did not need changing. Tom called and advised me of the belt "non issue" and saved me $100 and the total bill was a lot less than the dealer estimate. Belts are important items and the parts and labor to change them can be expensive. I am convinced that the dealer never would have called to tell me that they didn't need changing. the dealer probably would have tried to upsell me on some other parts or service that they recommend like an AC system flush. Automotive Excellence (aka European Specialists) is the place I trust for my automotive needs. Tom is such a nice guy. He's a college graduate, he's extremely knowledgeable and most important he's honest. Anyone who rings their vehicles to AE will not be disappointed. Also, you'll e greeted at the front desk by Angela who is also auto smart and very personable. Thank you Automotive Excellence !!!