Was having a thermostat replaced under warranty on my 115k Avant. Tom sold me on replacing the water pump while doing the warranty replacement because the thermostat, for hopefully another 100k and pump come as one piece and they didn't want to separate. Thankfully only charge me half the labor extra (for replacing the conjoined piece). 15k miles later and the pump is shot again. They state its outside the 12k warranty and nothing they will do. Way to stand behind your product or your service! Update: Brought the matter back to managements attention and upon further investigation, they stood behind the product and the service to make it right. Hope they keep an open mind and don't just dismiss future issues.