I've had nothing but great experiences with these guys. Most recently I took my Mini Cooper there to be serviced. I was extremely anxious about the whole ordeal because I'd already done my research and knew that I was likely facing a $2500 repair bill due to the specific issue with my car. Sure enough, they diagnosed my Mini and gave me the bad news. However, their Service Writer kept me updated every step of the way, and went the extra mile on a number of occasions giving me info on possible recalls in the future for my car, warranty coverage possibilities, etc. I felt like if I'd taken my Mini anywhere else I definitely would have not gotten the great service I'd had at European Specialists and I know I wouldn't have left with as much information I have now on my cars issues. All their staff were extremely friendly and very patient with me and my gazillion questions.